Remote working, home working, hybrid working and rising customer service demands on contact centres are all here to stay. Yet employees continue to use unsecured devices and internet connections from a variety of locations. Businesses need to promote better team communication and collaboration, whilst managing cyber threats that demand advanced security across devices, users, apps and their data – all while providing a superior customer service.
As an Independent Trusted Advisor, BEC has identified six areas of strategic technical innovation that leaders need NOW, to address risks and alleviate headaches as the modern work from anywhere model evolves.
4 Modern Working Tech Priorities:
2 Customer Service Tech Priorities:
6 Technology Challenges of Modern Working & Customer Service
Find out the top challenges of remote workingView Now
6 Technology Priorities to Address Modern Workplace Challenges
Find out which tech innovations you should be prioritisingView Now
Report: The Biggest Headaches of Modern Working
Expert Insights & Solutions:
1 in 10
do not have an adequate internet connection to work (Microsoft)
want employers to provide better IT solutions (Gartner)
expect to spend 3 days + per week working remotely (Capgemini)
“Successful organisations will equip employees with the tech needed to succeed — whether they’re working from home, their client’s office, in the call centre or on the move.”
Ray Bricknell, CEO, Behind Every Cloud
We Analyse and Compare the UK’s Best Technology and Service Providers
As we come out of lockdown in 2021 the lines between remote, office working and online customer support are becoming more blurred. Changes to the modern way of working and supporting customers have significantly accelerated over the last 12 months, heralding a focus on innovative solutions from leading vendors.
A sample of the specialist vendors we have researched in the past 12 months:
Take a Strategic Approach to the Modern Workplace
In the next two to three years, around three in ten organisations expect a rise in hybrid working, with more than 70% of their employees working remotely. How can you successfully bridge the gap between the digital and physical workspaces? …