2021: The Headaches of Modern Working and Customer Service

Top IT Innovations for Post-pandemic Success

6 Technology Challenges of Modern Working & Customer Service

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6 Technology Priorities to Address Modern Workplace Challenges

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Report: The Biggest Headaches of Modern Working

biggest headaches of modern working
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Remote working, home working, hybrid working and rising customer service demands on contact centres are all here to stay. Yet employees continue to use unsecured devices and internet connections from a variety of locations. Businesses need to promote better team communication and collaboration, whilst managing cyber threats that demand advanced security across devices, users, apps and their data – all while providing a superior customer service.

As an Independent Trusted Advisor, BEC has identified six areas of strategic technical innovation that leaders need NOW, to address risks and alleviate headaches as the modern work from anywhere model evolves.

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4  Modern Working Tech Priorities:

2  Customer Service Tech Priorities:

Discover More: Infographics & Guides

6 Technology Challenges of Modern Working & Customer Service

Find out the top challenges of remote working

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6 Technology Priorities to Address Modern Workplace Challenges

Find out which tech innovations you should be prioritising

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Report: The Biggest Headaches of Modern Working

Expert Insights & Solutions:
LinkedIn Edition

biggest headaches of modern working
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Today’s employees….

1 in 10

do not have an adequate internet connection to work (Microsoft)


62%

want employers to provide better IT solutions (Gartner)


45%

expect to spend 3 days + per week working remotely (Capgemini)


“Successful organisations will equip employees with the tech needed to succeed — whether they’re working from home, their client’s office, in the call centre or on the move.”

Ray Bricknell, CEO, Behind Every Cloud

We Analyse and Compare the UK’s Best Technology and Service Providers

As we come out of lockdown in 2021 the lines between remote, office working and online customer support are becoming more blurred. Changes to the modern way of working and supporting customers have significantly accelerated over the last 12 months, heralding a focus on innovative solutions from leading vendors.

A sample of the specialist vendors we have researched in the past 12 months: 

Take a Strategic Approach to the Modern Workplace

In the next two to three years, around three in ten organisations expect a rise in hybrid working, with more than 70% of their employees working remotely. How can you successfully bridge the gap between the digital and physical workspaces? …

Better Network Experience: SD-Wan Network Security: SASE Team Collaboration & Video: UCaaS Public Cloud & SaaS Access Customer Experience: Cloud Contact Centre