Collaboration Concerns for Your Colleagues and Your Customers
The recent pandemic has created a new working environment. This blending of home and work life – where network connectivity is often poor, and our applications are not designed for remote working – is putting pressure on productivity, employee satisfaction and customer service levels.
What’s BEC’s Take?
It’s highly likely we will never again see every employee in our company back in the office. We need to find ways of supporting colleagues to work better together from any location, as well as new ways to deliver high quality customer interactions and support. The ramifications of this change are far likely to be reaching, and as yet they are not fully understood. Behind Every Cloud CEO, Ray Bricknell, highlights the key concerns faced by many organisations.